We gladly accept FULL PRICE item returns within 14 days from the date you received your order. Qualifying returns must meet the following criteria.
- The package must be postmarked within 14 days of receiving your delivery.
- Merchandise must be unworn, undamaged, unaltered, and unwashed.
- Merchandise must be free of any stains, make-up, deodorant, oil, odors, etc.
- All tags and/or hygienic liners must be attached. DO NOT remove hygienic liner unless you are 100% certain you are keeping items. We will refuse any item with missing liner or liner removed and reattached.
- We do not offer instant refunds. Once your item is returned to us, we will inspect the garment before initiating a return.
- We reserve the right to refuse a refund if the garment looks worn/damaged or if all tags are not properly attached. If refused, the customer will pay to have items shipped back, or forfeit your items.
- Again, we CAN NOT accept any returns if the hygienic liner is missing or has been reattached.
- The customer is responsible for all return shipping charges. We DO NOT reimburse your shipping charges.
- Packing slip MUST be included to process the return and identify customers.
- We highly encourage the returning package with a tracking number. It is not our responsibility if the parcel is lost, and you will not be reimbursed.
- All SALE, PROMO, or DISCOUNTED are FINAL SALE and cannot be exchanged or returned. NO EXCEPTIONS. This does not apply to your 15% email sign up code. Promos codes of 25% or higher is considered FINAL SALE.
- If your return meets the criteria above, we will process your return within 5 business days. We will reimburse the original payment used, minus shipping fees.
- Due to the ever-changing inventory, we do not offer exchanges at this time. Simply return the items you don’t wish to keep, and you can purchase any new sizes/styles through the website.
- INTERNATIONAL RETURNS MUST PROVIDE TRACKING. Kyah Swim is not responsible for any lost or stolen parcels during transit. The customer is responsible for return shipping charges.
How it works:
- Please read the return policy in its entirety.
- Email firstname.lastname@example.org to initiate return process.
- Please include the order number, the item(s) you wish to return, and the reason for your return.
- You will receive an email with return instructions.
- A packing slip must be included. We can not process your return without this, as we will not be able to locate your order.
By placing your order with kyahswim.com, the customer accepts all terms and conditions regarding returns and exchanges.